Common Questions

Below are answers to common questions.  If you do not see your question listed please Email a Specialist now.

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How can I add more clients to my Client-Specific Documents customer list?

If you would like to add clients please contact your MetLife Sales Representative


Note: If your client has multiple brokers you may not see documents for those clients. Client-specific documents for clients with more than 500 employees are currently not available online. If your client has recently changed broker of record this site will be updated once the clients request is processed or email a specialist.

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What size employers are considered "Small Business Clients"?

Employers with fewer than 500 employees are considered Small Business Clients.


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Can my clients still see MetLink?

Yes, the MetLink experience for employers has not changed.


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How can I obtain replacement Commission Statements?

You can request a replacement Commission Statement online. Please include your Broker Code in your request.  Email a Specialist now.


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How can I get answers to questions I may have on Billing, Eligibility, Claims and other business topics?

You can submit your questions online. Please do not include Social Security Numbers or passwords in your request. Email a Specialist now.


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How do I verify a specific group's benefits or confirm it made payment?

You can obtain this information by providing both the group name and the insurance product in question in writing.  Please fax this information to your Sales Representative's office on your firm’s letterhead.


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How can I obtain support for "Manage My Clients" features?

For help on most features, please refer to the user guides located under the "Customized Resources" link in "Manage My Clients".  For technical issues, please contact 1-877-9METWEB (1-877-963-8932).


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How can I obtain a copy of a Renewal Letter or information about rates?

If you are looking for Renewal letters for your Small Business Clients, you may find these online. If you are looking for Renewal letters for your clients with over 500 lives, please contact your MetLife Sales Representative. View Renewal letters for Small Business.


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How can I obtain a copy of a Certificate?

If you are looking for Certificates for your clients with over 500 lives, please contact your MetLife Sales Representative. If you are looking for Certificates for your Small Business Clients please email a specialist now.


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How can I contact SafeGuard for ID cards and other services (including Vision, DHMO, and Dual Option)?

You may submit your request online.  Email a Specialist now.


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How do I change my password?

You can change your password fast and easy. Update your profile now.


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What is the level of Password security?

MetBroker provides you with the ability to choose your own unique username and password upon registration. Passwords are case-sensitive and can't be the same as your User Name. The username must be 8 to 20 characters and contain at least two letters and one number. The password must be 6 to 20 characters and contain at least one letter and one number.

We recommend that you do not share your password with anyone. Make sure that you do not use a word that can be easily associated with you, or numbers in a series.

If you feel your Password has been compromised, you should change your Password. Update your profile, to change your password now.


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What is MetLife's Privacy Policy?

Access MetLife's Privacy Policy now.


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What are the hardware and software requirements needed to use the site?

In order for MetBroker to perform properly, we recommend that the computer accessing the site have the following minimum requirements:

- Computer/Processor: 486DX/66 MHz or Higher
- Memory: 64 MB of RAM minimum
- Encryption Level: 128-bit SSL encryption
- Monitor Resolution: 1027 x 768 pixels or 800 x 600 pixels
- Software: Adobe Acrobat Reader® 4.0 or higher is required for downloading claim forms, legislative releases, and feature guides.
- Disk Storage: Approximately 2.2 MB of disk space is required for Adobe Acrobat Reader 4.0 or higher. MetBroker does not store data or software to your hard drive. (Adobe Acrobat Reader® is a Copyright © of 2009 Adobe Systems Incorporated. All rights reserved)


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What browsers do you support?

MetBroker has been optimized for use with Microsoft Internet Explorer 6.0 or higher. Please contact your internet service provider or computer services team for installation instructions.


(Microsoft Internet Explorer is a Copyright © of 2009 Microsoft Corporation. All rights reserved.)


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How can I add a user to MetBroker as well as add more features to the "Manage My Clients" section?

In order to add a user or more features to MetBroker, you will need authorization from your Client. Please contact your MetLife Sales Representative for the appropriate authorization documentation.


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